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Returns

Our policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Returned items that show signs of use will be subject to up to a 25% restocking fee based on the returned condition of the item.  Items that have been used extensively will not be eligible for a refund.

To complete your return, please contact us and we will provide you with a pre-paid return label.  For large, heavy or expensive items over $75 in value, we recommend having your items professionally boxed or packaged in order to prevent shipping damage to the product.

Please do not send your purchase back to the manufacturer.

Return Shipping Costs

If you are eligible to receive a refund, the cost of return shipping and any shipping insurance costs will be deducted from your refund. If you are returning an item over $75, shipping insurance will automatically be provided on your return in order to protect your item from shipping damage and lost shipments. Return labels are good for 10 days. 

Returns Address

Tile ProSource
Attn: Returns
225 Transport Dr.
Cookeville, TN 38506

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item in acceptable condition. Once you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.  Please allow 3 to 5 days for us to process your refund or exchange upon receipt of returned merchandise. We reserve the right to apply a restocking fee of up to 25% or reject a return if it does not meet the conditions outlined here in our returns policy.

Cancelled Orders
Orders that are cancelled prior to shipping will be refunded to you minus a 3% sellers fee.  Orders may be cancelled prior to your items shipping from the manufacturer or our warehouse.  If your order has already shipped, you will be responsible for the return shipping cost to return your item to the manufacturer or Tile ProSource.  Contact customerservice@tileprosource.com if you would like help arranging your return.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take a few days before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@tileprosource.com 

Sale items  
Only regular priced items may be refunded, unfortunately clearance and sale items cannot be refunded.